1. What documents do I need to rent a car?
To rent a car, you need a valid driver's license, an ID (or passport), and in most cases, a valid credit card. The credit card may be used for security purposes. Some companies may also accept debit cards.
2. What is the minimum age requirement?
Generally, you need to be at least 21 years old and have at least one year of driving experience to rent a car. However, for some luxury or sports cars, the age limit may be higher.
3. Is there a daily mileage limit?
Some car rental companies may set a daily mileage limit. If you exceed this limit, an additional fee may apply. However, there are also companies that offer unlimited mileage, so it's important to check the terms when booking.
4. Can I add an additional driver?
Yes, you can add an additional driver when renting a car. The additional driver must also have a valid driver's license, and an extra fee is usually required.
5. Do I need to pay a deposit when renting a car?
Yes, a deposit may be required when renting a car. This deposit is blocked on your credit card and will be refunded when the car is returned without any damage or missing items.
6. Can I return the car in a different city?
Yes, you can return the car in a different city. However, a "one-way fee" may apply, which covers the cost of returning the vehicle.
7. What does the insurance cover?
Insurance coverage varies between companies, but compulsory traffic insurance and collision damage waiver (CDW) are generally included in the rental fee. You can also purchase extra insurance packages to reduce the excess or get full coverage.
8. Will I get a refund if I cancel my reservation?
If you cancel your reservation, it depends on the car rental company's cancellation policies. Some companies offer free cancellation, while others may charge a fee. It is recommended to carefully read the cancellation terms when booking.
9. What is your fuel policy?
Generally, the fuel policy is "full to full." The car is provided with a full tank, and it should be returned with a full tank. If not, an additional charge for the missing fuel may apply.
10. What should I do if there is a problem with the rental car?
If you have a problem with the rental car, you should immediately contact the car rental company's customer service. The company will provide the necessary support and, if needed, arrange for a replacement vehicle.
11. Can I take the car abroad?
To take the rental car abroad, you may need permission from the car rental company. This is usually subject to additional fees and certain conditions.
12. Will I be charged extra if I am late returning the car?
If you are late returning the car, an additional fee may be charged. The longer the delay, the more likely a full day's rental fee will apply. Therefore, it is recommended to inform the company in case of a delay.
13. Can I rent additional equipment like a child seat or GPS?
Yes, additional equipment like a child seat or a GPS device can be requested when renting a car. These items are subject to an extra charge, and it is recommended to reserve them in advance.
14. What does the rental fee include?
The rental fee usually includes compulsory insurance, limited mileage, and vehicle taxes. However, additional services like a baby seat or additional driver may be charged separately.
15. How can I make a payment?
Most companies accept credit card payments for car rental. In some cases, debit card payments may also be accepted, depending on the company's policy.
